Hello and welcome to your June e-newsletter from your Healthwatch Lancashire. 

With lots of exciting changes happening, Healthwatch Lancashire is thrilled to introduce you to two new team members in this latest edition. You’ll also hear about the engagements and visits we’ve been carrying out across the county this month. 


Enter and View visits in Lancashire


Healthwatch Lancashire has the statuary powers to enter and observe health and social care services to gain an understanding of what it is like to use the service and to identify good practices, as well as any areas that may need improvement. Our authorised representatives chat with service users, staff and relatives about their experience of the service. 

In the past, we have carried out Enter and View visits in care homes, now, however, we are visiting day services for people with learning disabilities. Throughout June we carried out our first three visits to day services and have had a brilliant welcome! 

Keep an eye out on our website for our upcoming reports. 

Explore the Reports Hub here. 


Out and about across the county


This month Healthwatch Lancashire has enjoyed joining Lancashire and South Cumbria NHS colleagues along with the HARRI bus to engage with members of the public. We have been to Accrington, Burnley, Chorley, Fleetwood and Ormskirk and gathered feedback about a range of health and social care services.

We often post where we are going on our social media channels so keep your eyes peeled if you want to chat with us when nearby! 


Hello from Sue… 

Hi, I’m Sue and I am Healthwatch Lancashire’s new Senior Engagement Officer. Since starting in May, I’ve been immersed in a variety of activities, from the HARRI (health, advice, resilience, information) bus to Accrington Food Festival; speaking to people about the quality of their health and social care services and their experiences.

Looking forward, I can’t wait to begin working alongside people from a diverse range of backgrounds and needs; being able to help work towards better services for our whole community. 


“Every voice counts when it comes to shaping the future of services and improving them” 

Share your experiences of accessing local health and care services by visiting our online Feedback Centre.


Meet the team 

Louise – Engagement Officer 


“I began my role as Engagement Officer here at Healthwatch Lancashire at the end of May., and have loved getting to speak to the public about their healthcare experiences. 

My career background is in Nursing, during the pandemic I worked as a Contact Tracer and vaccination for the COVID-19 vaccine. I am looking forward to working as Project Co-ordinator on the Healthwatch Together ‘Hesitancy Project’ and hearing from seldom-heard groups about their experience of the vaccine from across Lancashire”. 


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