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NHS Complaints Advocacy

An elderly gentleman being supported by a carer.

Independent NHS Complaints Advocacy supports people to raise their concerns and complaints about NHS care and treatment.

Available in Cumberland, Westmorland and Furness, Redcar and Cleveland, Hartlepool and Middlesbrough areas.

Government recognises that the NHS doesn't always get things right and it can be challenging for people to raise concerns and complaints. If you received treatment, or care, which you are unhappy about and you would like to raise a concern or complaint, we can help.

How does an Independent NHS Complaints Advocate help you?

  • Feel confident to raise your concern or complaint
  • Understand the NHS complaints process
  • Know who to raise your complaints to
  • Explore your rights and options at every stage to help you decide what to do
  • Understand how to raise complaints about care and support decisions
  • Providing self help information and offering guidance to make your NHS complaint
  • Find out about other services or organisations that can help
Easy read documents
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Find out more

Download our easy to follow Good to Know Guide to find out about:

  • Things to consider before making a complaint
  • The complaints process
  • The role of an Independent NHS Complaints Advocate

How to make an NHS Complaint

Download our step by step guide on making an NHS complaint. 

Our easy to use guide features letter templates for making a complaint and consent forms. 

We also include addresses of where you can send your complaint across Cumbria.

Frequently Asked Questions

Take a look at the top asked questions...