Temporary Adult Carer Administrator - 4-6 month contract
Who we are
People First is an independent customer-led charitable organisation that has worked in Cumbria for over 35 years.
Our Carer Services support unpaid carers to live informed, respected, healthy and fulfilled lives, providing high-quality information, advice, assessment, planning and community connection. We are committed to equality, respect and inclusion, and to delivering excellence for carers across Cumberland.
We are passionate about our values of equality, respect, and inclusion. We provide a wide range of support and information services across Cumbria, all aimed at helping people to live informed, respected, healthy and fulfilled lives.
Purpose of the job
To provide high-quality administrative and telephone-based support within the Cumberland Carers Service. The role will support the review and monitoring of adult carer cases, undertake telephone reviews with unpaid carers, maintain accurate records on internal systems, and provide general administrative support to the wider team.
The postholder will play an important role in ensuring carers receive timely contact, information, and support, while maintaining accurate and compliant records in line with organisational and contractual requirements.
Key responsibilities
To provide high-quality administrative and telephone-based support within the Cumberland Carers Service. The role will support the review and monitoring of adult carer cases, undertake telephone reviews with unpaid carers, maintain accurate records on internal systems, and provide general administrative support to the wider team.
The postholder will play an important role in ensuring carers receive timely contact, information, and support, while maintaining accurate and compliant records in line with organisational and contractual requirements.
Case Reviews & Carer Contact
- Carry out scheduled telephone reviews with unpaid adult carers.
- Gather and record relevant information relating to carers’ needs, outcomes, and wellbeing.
- Identify where additional support or follow-up may be required and escalate appropriately.
- Ensure carers are treated with empathy, dignity, and respect at all times.
- Maintain professional and supportive communication with carers and partner agencies.
Administration & Systems
- Maintain accurate electronic records and update case management systems in a timely manner.
- Support the administration of referrals, reviews, appointments, and correspondence.
- Use IT systems confidently, including databases, Microsoft Office, email, and digital communication platforms.
- Ensure information is recorded clearly and in line with GDPR and confidentiality requirements.
- Support reporting and monitoring requirements as requested by managers.
Team & Service Support
- Work collaboratively with support workers, team leaders, and wider colleagues.
- Provide general administrative support to the Cumberland Carers Service.
- Assist with the coordination of meetings, events, or carer activities where required.
- Contribute to a positive and professional team environment.
Person Specification
Essential Skills & Experience
- Good communication and interpersonal skills, including telephone communication.
- Experience of administrative work and maintaining accurate records.
- Good IT skills, including Microsoft Office and use of databases/systems.
- Ability to manage workload and prioritise tasks effectively.
- Ability to work independently and as part of a team.
- Professional, empathetic, and organised approach.
- Understanding of confidentiality and data protection.
Desirable
- Experience working within health, social care, voluntary sector, or customer service environments.
- Knowledge or understanding of unpaid carers and the challenges they may face.
- Experience using case management or CRM systems.
Values & Behaviours
- The successful candidate will demonstrate:
- Compassion and respect for carers and colleagues.
- A person-centred and strengths-based approach.
- Reliability, flexibility, and willingness to learn.
- Commitment to equality, diversity, and inclusion.
Additional Information
This is a temporary role to support the ongoing delivery and review of adult carer support within Cumberland. Flexibility may occasionally be required to meet service needs.
For more information
If you’d like any further information about the role or if you have any questions, please contact our Head of Operations Carers and Self Directed Support: [email protected]
To apply
If you’re interested in the role and think you’d be a good fit, we’d like to hear from you.
To apply for this position, please email a copy of your CV including details of two references, to [email protected] or alternatively, you can post for the attention of Barry to People First Conference Centre, Milbourne Street, Carlisle, CA2 5XB
All applications should be clearly marked: Confidential – Cumberland Carers
To arrive no later than 5.00 p.m. on Wednesday 10th June 2026 (this date may change depending on the volume of applications).