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Healthwatch

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Healthwatch is your local health and social care champion

As an organisation, we believe that individuals are the experts of their own lives and that real people's experiences should shape local services. 

With this belief in mind, we are proud to host three local Healthwatch who ensure NHS and social care decision-makers hear your voice and use your feedback to improve care.

The Healthwatch we host are: 

  • Healthwatch Cumberland
  • Healthwatch County Durham
  • Healthwatch Lancashire
  • Healthwatch Stockton-on-Tees
  • Healthwatch Westmorland and Furness

Each service has its own work plan, aims and priorities that reflect the needs of the communities they represent. They are also governed by an independent Board that ensures that their independence is prioritised. 

Healthwatch delivers powerful work that places people at the heart of the health and care services they access. 

Click below to find out more about the local Healthwatch in your area. 

Healthwatch Cumberland

From Carlisle to Millom and everywhere in between, find out what Healthwatch Cumberland are doing in your area.

Healthwatch Westmorland and Furness

Across Westmorland and Furness, Barrow to Appleby, your local Healthwatch is listening to the views of your communities. 

Healthwatch Lancashire

Chorley to Lancaster, and every spot in between, Healthwatch Lancashire are engaging across Lancashire; take a look at what they're working on. 

Healthwatch Stockton-On-Tees

Across Stockton, Hartburn, Oxbridge and beyond, your local Healthwatch are your community champions for health and social care. 

Healthwatch County Durham

Covering the whole of County Durham, from the East Durham coast to Derwentside, Weardale and Teesdale, and all the areas in between, your local Healthwatch are here to make sure your voice is heard to create better health and social care services for all. 

Upcoming Events...

Keep up to date with your local Healthwatch.

    Our values shape everything we do meet our Healthwatch team

    • Caitlin
      HWC Research & Data Officer
    • Caroline
      MVNP Project Team Leader for Healthwatch Lancashire
    • Chloe- Healthwatch Cumberland Staff
      Chloe
      Engagement Manager for Cumbria and Lancashire
    • Chloe
      Healthwatch County Durham Research & Engagement Officer
    • Claire
      Healthwatch County Durham Volunteer Co-ordinator
    • Clandon
      Healthwatch Cumberland Engagement Officer
    • Cora
      Communications, Data & Research Officer
    • Dawn
      Volunteer Coordinator
    • Emmy
      Senior Engagement Officer
    • Gail
      Healthwatch County Durham Manager
    • Janet
      Senior Engagement Officer
    • Julia
      Healthwatch County Durham Senior Engagement Officer
    • Kate
      Assistant Head of Healthwatch
    • Kathryn
      Communications & Administration Co-Ordinator
    • Kerry
      Head of Healthwatch
    • Leila
      HWWF Engagaement Officer
    • Lisa
      Senior Engagement Officer
    • Louise
      Engagement Officer
    • Lynn
      Engagement and Signposting Officer
    • Lynsey
      Healthwatch County Durham Senior Engagement Officer
    • Miriam
      Sessional Officer
    • Natasha
      Healthwatch Stockton-on-Tees Manager
    • Sophie
      HWWF Communications & Administrative Co-ordinator
      0300 373 2820
    • Steve
      Healthwatch Operations Manager for Lancashire & Cumbria
    • Susan
      Senior Engagement Officer
    • Suzannah
      Communications and Admin Coordinator

      Frequently Asked Questions

      Take a look at the top asked questions...

      Our statutory responsibilities were:

      To promote and support local people to be able to get involved in deciding what services should be paid for, where and when.
      To help local people check the standard of care on offer and whether the services can and should be improved.
      To meet with local people and groups to gather information on your experiences of local care services.
      To provide Healthwatch England with the information and understanding it needs to perform effectively.
      To produce reports about how local care services can and should be improved.
      To provide advice and information about how to access local care services so people in Lancashire can make your own choices.
      To express people in Lancashire’s views to Healthwatch England.
      To make recommendations to Healthwatch England to advise the Care Quality Commission to conduct reviews and investigations when there are concerns.