Who we’re looking for
We are looking for a new part-time engagement officer in Lancashire. A current driving licence and your own transport is essential for this role. You will need to have business use insurance too.
What’s the job like?
Healthwatch Lancashire is an independent champion of the views of patients and people who use health and social care across Lancashire. Our goal is to make services better and improve health and well-being.
As a Healthwatch Lancashire Engagement Officer, you will work closely with the rest of the team to ensure patient and public feedback is gathered across Lancashire, including:
Our main activities include:
- Gathering information from patients and the public on the quality of health and social care services in Lancashire, highlighting local issues raised.
- Promoting involvement of people in the provision and scrutiny of local health and care services to deliver better and more joined-up services.
- Connecting with community groups and the voluntary sector, NHS partners and local authorities.
- Carrying out Enter and View visits at a wide range of health and social care settings.
- Providing free information and signposting support to help people know about health and social care services, and understand the choices available.
It’s exciting and varied, and the chance to make a difference. Find out more about us here: Healthwatch Lancashire - People First
Your assigned area of work is expected to be across Lancashire and to support other engagement officers as required, as well as occasional travel to our head office in Carlisle.
This is a fixed term contract until 31st March 2027, although there is the possibility of extension.
The person
For this role, we are looking for:
- A current driving licence and your own transport is essential for this role. You will need to have business use insurance too.
- A resident of Lancashire. Proof of residence will be required.
- Someone who shares our values. https://wearepeoplefirst.co.uk/about-us
- Someone who is resilient, confident and proactive when it comes to your own work, as well as being able to think creatively about how to tackle a challenge.
Qualifications
- Educated to at least A-level, your skills, knowledge, experience and values are more important than exam certificates.
Duties will include:
- Undertake activities to gather feedback and personal experiences from individuals and groups relevant to different projects. These include, but are not limited to, attending engagement events, gathering personal stories and case studies, carrying out surveys.
- Support patient engagement groups, providing information and gather insight into the health and social care needs of individuals and communities in Lancashire.
- Carry out Enter and View visits
- Build relationships with local communities and organisations
- Support your team to creatively capture people’s experiences and opinions.
- Write reports on projects, events and Enter and View visits.
- Undertake in-depth case studies.
- Ensure all feedback is gathered with sensitivity upholding the values of Healthwatch.
- Ensure all evidence and activities are recorded in a timely manner.
- You will be expected to develop constructive relationships with representatives from a wide range of communities, the voluntary sector and health and social care providers, so networking and building local knowledge will be essential.
- We make use of online meetings, social media and our website to support engagement. We will provide training and an interest and willingness to learn are desirable for this position.
The duties outlined above are not intended to be exhaustive and may change as the needs of the organisation alter in line with current agendas.
Mileage and expenses are paid while travelling on work business but not to and from your designated place of work.
Download the full job description here.
