FAQ's on our UDirect Support referral form

Yes, however this will be a phased transition leading up to the 1^st September. Integration will be gradual to cause as little disruption as possible. You can still currently refer by email to [email protected] up until September.

If you’re already working with us, nothing changes for you. This is just for new referrals.

Yes it’s quick, clear and simple. We’ve designed it with families and professionals in mind so it will only take you a couple of minutes to complete.

Fantastic question, and we can assure you that the form is secure and all information is handled with care, kindness and confidentiality.

Our newly launched hub is designed to be the single point of access for support, advice and guidance for our services. Our team are available Monday to Friday, 9am to 5pm, and are here to answer any questions of queries our customers have regarding their direct payment or personal health budget.

Our Hub will acknowledge the receipt of your referral and then an ILC will reach out to the customer to talk through their needs and what support might be right, just like we always have.