The latest news from our Independent Living Co-ordinator Manager, Gary, in the UDirect Support team.
I am thrilled to share with you some very exciting new & upcoming enhancements to our UDirect Support service.
We recently introduced our newly designed Customer Toolkits, developed and sculpted from our customers invaluable feedback. The Toolkit has already received a great response from our customers and is a very useful tool for UDirect Support customers who Employ Personal Assistants or purchase services through their Direct Payment or Personal Health Budget.
Equally as exciting is our newly launched UDirect Support Hub, which is now live for UDirect Support, providing customers and professionals with a more and simpler way to access our full range of services. Our Hub is designed to be your ‘single point of access’ for all information, support and guidance relating to all things Direct Payment/Personal Health Budget related.
Launching on the 1st August is our brand-new online digital referral form. By making our referral form digital and available online, there will be no more confusion of who and where to send the referral to within our service. The form is designed to be very simple to complete and will obtain the necessary information from point of referral to speed up the process and enhance the overall customer and professional experience when referring in to our services!
This is a big step up for our service, as it offers a faster processing times and turnaround for our customers and adds an extra layer of security via our secure Customer Relationship Management (CRM) system.
These changes are just the beginning. We’re continuing to build and improve UDirect Support with you in mind, and we cannot wait to hear what you think!