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Adult's Direct Payments in Cumberland

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Your pathway to personal independence

UDirect Support, formally known as Direct Payments Support Service, is located in the heart of Cumberland to provide you greater control over your care and support. 

Living in this unique region, we understand the importance of community, independence and personalised care. Our service empowers individuals by giving them the option to manage their own care budget, allowing them to choose the support that best suits their needs and lifestyles.

Cumberland is more than a location- it's a pathway to personal independence with UDirect Support. 

What is an adults direct payment?

An adults direct payment is a form of financial assistance provided by local authorities (such as Cumberland Council) to individuals who are eligible for social care services. This could be for you, or someone you care for. Instead of the local authority arranging and paying for the services directly, you would receives funds to arrange your own care and support, offering greater control and flexibility.

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Who to talk to about getting a Direct Payment?

Each local authority has a different criteria when it comes to direct payments. Cumberland Council keep up to date information to help you know if you could be eligible. You can speak to your social worker who will be able to provide you with information or contact your Local Authority's ‘Single Point of Access’ to discuss further.

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What is a Single Point of Access?

Every local authority in England has a Single Point of Access which is ran by a team of experienced clinicians whose focus is to evaluate an individuals needs using the information provided by the referrer. They work with services who provide direct payments, like ourselves, to  discuss the referral and the appropriate action plan going forward. 

Every step taken, is one that looks towards the referee's best interests. 

To speak to Cumberland's Single Point of Access, please ring 0300 303 5440.

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What can I use my direct payment for?

If you are eligible for a direct payment, you will have been assessed as needing care due to age, disability, or health conditions. The direct payment can be used to:

  • Hire personal care assistants
  • Buy necessary equipment
  • Access services such as day care. 

The main benefit of the direct payment is that you can tailor the support you receive to better fit your personal needs and preferences.

How can UDirect Support help you?

If you have your direct payment with us, our team can support you every step of your direct payment journey. When you start working with us, our Independent Living Co-Ordinators will be able to assist you with:

  • Setting up Personal Assistants
  • Recruitment Support
  • Supporing with self-employed workers
  • Liability Insurance 
  • Setting up your managed account
  • Any queries you have along the way. 
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Training available for Personal Assistants

At UDirect Support, we are proud to offer specialised training to support both the employer and Personal Assistants. Funded by Skills for Care, and working alongside DAD (Darlington Association on Disability) and Disability North our courses have been designed to equip you with the expert skills, knowledge and confidence to provide compassionate and high-quality care. 

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Meet our Cumberland team

We're here to provide you with dedicated support and guidance every step of the journey to help you manage your care with confidence and independence.

  • Declan
    Independent Living Co-Ordinator
    01228 236343
  • Gary
    Independent Living Co-Ordinator Manager
    01228 236358
  • Isla
    Independent Living Co-Ordinator Team Leader
    01228 474961
  • Judith
    Payroll and Accounts Manager
    01228 317070
  • Kinga
    Payroll Officer
    01228 317070
  • Linda
    Payroll Officer
    01228 317070
  • Lyndsey
    Payroll Officer
    01228 317070
  • Megan
    Payroll Team Leader
  • Michelle
    Independent Living Co-Ordinator
    01228 236336
  • Nicola
    Payroll Officer
    01228 317070
  • Stef
    Payroll Officer
    01228 317070