Department: Direct Payments Team
Reporting To: Payroll & Accounts Manager
Salary: £23,724.87
Work Hours: 37.5 hours per week
Contract Type: Full-time
Holiday Entitlement: 20 days (FTE) plus bank holidays and Christmas closure, length of service increments
Benefits: An employer pension contribution of 6%
Providing an efficient and effective payroll administration and processing service offering accurate and timely processing of client’s payroll. Our payroll service works with people throughout Cumbria who receive Direct Payments from Cumbria County Council, or Personal Health Budgets from the local health authority, and use these funds to employ Personal Assistants to provide them with the support they need.

Who we are 

People First is an independent customer-led charitable organisation that has worked in Cumbria for almost 30 years. We are passionate about our values of equality, respect, and inclusion. We provide a wide range of support and information services across Cumbria, Lancashire, and Teesside, all aimed at helping people to live informed, respected, healthy and fulfilled lives. Our Head office is based in Carlisle, supported by offices in Barrow and Lancashire. 

Purpose of job

To provide an efficient and effective payroll administration and processing service offering accurate and timely processing of client’s payroll.

Our payroll service works with people throughout Cumbria who receive Direct Payments from Cumbria County Council, or Personal Health Budgets from the local health authority, and use these funds to employ Personal Assistants to provide them with the support they need. 

The Department 

The Direct Payments Team provides three main functions:

  • Manage our internal finances, Budgeting, payments, payroll, reporting
  • Support external customers that use local authority Direct Payments (DP) and health authority Personal Health Budgets (PHB), providing payroll support and help with managing customers’ DP or  PHB   accounts. The managed accounts may be in the form of monetary funds deposited with us or via transactions made using pre-paid cards. As all authority payments are made on a 4-weekly basis the Payroll and Managed Accounts Service also runs to the same 4-week cycle.
  • Human resources, administration, and support services.

Qualifications 

  • Good all round level of education 

Responsibilities:       

  • To register clients with HMRC and PFS as their agent, and to liaise with HMRC on clients’ behalf whenever necessary.
  • To maintain all necessary payroll records, both computerised and manual, e.g. names and addresses, salary details, wage rates, etc., and to process all changes to client’s payroll files, including starters, leavers, sickness and maternity leave and any other amendments to payroll and employer and employee as required.
  • To use our payroll programme (SAGE) to calculate payroll data from relevant time sheets, and other information submitted by clients, and to generate and provide clients with all necessary payroll information in time for their payday.
  • To draw up a schedule of dates for the clients’ submission of time sheets during each financial year.
  • To support clients with end of year returns. 
  • To ensure that all of a client’s employee’s details are up to date and they have the correct tax code.
  • To deal with client’s payroll enquiries in a professional and supportive manner.
  • To close down client’s files efficiently when they leave the payroll service.
  • To complete necessary documentation arising from payroll information requests, including from external agencies, e.g. Cumbria County Council, CCG, DWP, HMRC etc.
  • To provide payroll clients with telephone support in the event of any payroll enquiries and where necessary refer clients to other members of our team.
  • To inform and advise clients on payroll matters and developments, and provide guidance on payroll regulations and systems, and legal changes.
  • To produce invoices for clients for work done and maintain a record of payments received, in co-operation with other members of the administrative team where appropriate. 
  • To report anything untoward (that is not just an error) to your line manager.
  • To exercise absolute integrity in respect of confidential matters, and to ensure the security and confidentiality of client information is always maintained.
    To maintain efficient administrative procedures.
  • To be flexible in approach and assist with general office support and duties whenever necessary, work load permitting.
  • To adhere to policies, procedures and quality standards.
  • To undertake any other tasks as required. 

Skills, Knowledge and Experience 

  • Excellent communication skills and ability to work well with others 
  • Commitment to equality and diversity with capacity to work with a diverse range of people 
  • IT literate 
  • A high standard of written and verbal skills 
  • Excellent organisational skills with the ability to manage a complex workload and to prioritise effectively 
  • Enthusiasm and energy – a ‘can do’ attitude 
  • Creative, flexible and enthusiastic approach 
  • Commitment to valuing diversity and equal opportunities

Other Duties 

The responsibilities outlined above are not intended to be exhaustive and may change as the needs of the organisation alter in line with current agendas. Due to the developing nature of our organisation, we require staff to remain highly flexible in their approach, and work to meet the changing needs of the projects. 

To Apply

If you’re interested in the role and think you’d be a good fit, we’d like to hear from you.

To apply for this position, please email a copy of your CV including details of two references, to [email protected]

or alternatively, you can post for the attention of Barry to People First Conference Centre, Milbourne Street, Carlisle, CA2 5XB

All applications should be clearly marked: Confidential – Payroll Officer

To arrive no later than 5pm 26th June 2024

Please notethat Interviews will be planned for week commencing 1st July 2024