What does Healthwatch Lancashire do?

Healthwatch Lancashire is the public voice for health and social care in Lancashire and exists to make services work for the people who use them.

We believe that the best way to do this is by providing the people of Lancashire with opportunities to share their views and experiences.

Our focus is on understanding the needs, experiences and concerns of people of all backgrounds who use services and to speak out on their behalf. It is often those closest to the process who are best placed to give useful feedback on the way services work and how they can be improved.

Our history

Healthwatch Lancashire was established following the introduction of the Health and Social Care Act in 2012, and we are the only statutory body in Lancashire looking solely at people’s experiences across health and social care.

We are an independent not-for-profit company, limited by guarantee, originally commissioned by Lancashire County Council, though in 2017 we moved to becoming independent of the local authority. We are members of a network of more than 150 independent local Healthwatch organisations in England, with a local Healthwatch in every local authority.