Maternity and Neonatal Independent Senior Advocacy

The maternity and neonatal pilot has ended, however, if you require support and information you can contact our Advocacy Hub:

Helpline: 03003 038037

Call our helpline for information, guidance and support.
9am – 5pm Monday to Friday.

If we can’t help, we will help you find someone who can.
or email: [email protected]

Maternity and neonatal Independent Senior Advocacy in the North East and Cumbria

This report contains:

A summary our work
Who we worked with
What we observed
Recommendations

Click here to read the report

How to make an NHS Complaint

The NHS Complaints Process may be the best route to follow if:

Your raised concerns haven’t been resolved fully
What happened raises serious questions about standards of care
You wish to raise complex issues which require investigation

We have created a step by step guide on making an NHS complaint. Our easy to use guide features letter templates for making a complaint and consent forms.

How to make a NHS complaint guide

What our customers say about us:

"Having an independent advocate helps me to make sure that my feelings, thoughts, experiences and viewpoints are listened to, voiced and most of all taken into consideration"

"I couldn’t have done this without my advocate’s support and help. People First are amazing support for me and my family, making things easier in an overwhelming time”

“Thank you again for all your hard work. It makes a huge difference”