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Maternity and Neonatal Independent Senior Advocacy

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Maternity and Neonatal Independent Senior Advocates (MNISA) support people to have their voice heard throughout investigations and complaints into care received in maternity and neonatal departments.

If you have received Maternity and/or Neonatal care in the North East or North Cumbria ICB area and need support, People First can help you. For the full list of ICB Trusts we cover go to the FAQ section. 

It is recognised that the NHS doesn’t always get things right and it can be challenging for people to raise concerns and complaints. If you received treatment, or care, which you are unhappy about and you are or want to have this investigated, we can help.


Who can access Maternity and Neonatal advocacy and what do we mean by adverse outcomes?

During our pilot phase, the Maternity and Neonatal Independent Senior Advocate will be able to support you if you have experienced any of the following outcome:

  • After 24 weeks of pregnancy, your baby died before or during birth
  • Your baby died within 28 days of being born
  • Your baby has a brain injury or a brain injury is suspected
  • You were cared for on a critical or intensive care unit and and this was unexpected
  • You had an unexpected or unplanned hysterectomy (removal of your womb) within 6 weeks of giving birth
  • The baby's mother or birthing person has died

Download our Guide to Maternity and Neonatal Independent Senior Advocacy

Please select the language you require:

Easy read documents
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What can our Maternity and Neonatal Independent Senior Advocates help you do?

  • Feel confident to raise your concerns
  • Understand the investigations and complaints processes
  • Know who to raise your concerns to
  • Explore your rights and options
  • Find our more about other services
  • Ensure care providers listen to you

How to make an NHS Complaint

The NHS Complaints Process may be the best route to follow if:

  • Your raised concerns haven’t been resolved fully
  • What happened raises serious questions about standards of care
  • You wish to raise complex issues which require investigation

We have created a step by step guide on making an NHS complaint. Our easy to use guide features letter templates for making a complaint and consent forms.

How to make a NHS complaint guide

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