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People First awarded the Advocacy Performance Mark

We are delighted to announce that People First has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). 

The Quality Performance Mark is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the Quality Performance Mark, independent advocacy providers, such as People First, have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.

Lindsay Graham, Advocacy Director at People First said:

“The award of the Advocacy Quality Performance Mark, is a symbol of our dedication to our customers that we strive to deliver a service that is of the highest quality. From People First's humble beginnings, the belief in empowering supporting others to speak up continues to carry through to the work that we deliver today. ”

Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:

“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”

Originally developed by Action for Advocacy, the Department of Health funded NDTi to review and revise the Quality Performance Mark in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met. It is available to organisations providing independent advocacy in England, Wales and Northern Ireland. Further information can be accessed and applications can be made via

If you would like to find out about how our advocacy service can support you, click here. 

If you would like to speak to our Advocacy Hub, please ring 03003 038037

You can email us at [email protected].

Thank you.